Privacy Policy
At شوب بت, we take your privacy seriously. This policy explains how we collect, use, and protect your data when you use our online store.
1. Data We Collect
- Account data: name, email, phone number, and address.
- Order data: purchased product details and transaction history (products are supplied by our merchants/vendors).
- Payment data: processed through secure third-party payment gateways; we do not store card details on our servers.
- Browsing and usage data: IP address, device and browser type, pages visited, and visit duration.
- WhatsApp communication data: messages and information you share when contacting us via WhatsApp Business.
2. How We Use Your Data
- Processing and fulfilling your orders and deliveries.
- Communicating about orders and customer support via WhatsApp Business or Meta business channels.
- Analyzing user behavior to improve browsing and shopping experience.
- Sending promotional offers and updates (you may unsubscribe at any time).
- Complying with legal obligations.
3. Analytics Tools We Use
We use Google Analytics to analyze visitor traffic and behavior, along with other user behavior tools (such as heatmaps and click tracking) to improve the user experience. These tools may collect non-personal data through cookies.
4. Meta and WhatsApp Business Services
We use Meta for Business and the WhatsApp Business API to provide customer service and direct communication. When you contact us via WhatsApp, your data and messages are also processed according to Meta's privacy policies, available on Meta's official website.
5. Sharing Data with Third Parties
- Merchants/suppliers: to fulfill orders and deliver products.
- Shipping companies: to deliver orders to your address.
- Payment gateways: to complete payments securely.
- Analytics and marketing providers: (Google, Meta) under their own policies.
We do not sell your personal data to third parties for commercial purposes.
6. Cookies
Our website uses cookies to improve your experience, remember your preferences, and analyze traffic. You may disable cookies in your browser settings, though some site features may be affected.
7. Data Security
We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse, in accordance with Egypt's Personal Data Protection Law No. 151 of 2020.
8. Your Rights
You may request access to, correction of, deletion of, or objection to the processing of your data by contacting us via email or WhatsApp Business.
9. Policy Updates
We may update this policy from time to time. Any changes will be published on this page with an updated review date.
10. Contact Us
For questions about this policy, please contact us via:
Terms of Use
1. Acceptance of Terms
By using the شوب بت website, you agree to these terms and conditions.
2. Nature of the Store
شوب بت is an online platform that displays and sells products provided by merchants/suppliers. Product quality and specification compliance are the supplier's responsibility, while the platform facilitates purchasing, payment, and delivery.
3. Accounts
- You must provide accurate information when creating an account.
- You are responsible for keeping your login credentials confidential.
4. Orders and Pricing
- Prices are shown in Egyptian Pound (EGP) and are tax excluded according to store policy.
- The store reserves the right to adjust prices or cancel orders in case of technical errors or stock shortages.
5. Payment
Payment is made through the payment methods available on the site (online payment / cash on delivery, as available).
6. Shipping and Delivery
Delivery times are estimates and may vary by location and shipping provider.
7. Returns and Exchanges
Customers may request returns or exchanges according to the store's return policy. To inquire or submit a return request, please contact us.
8. Intellectual Property
All website content (logos, designs, text) belongs to شوب بت and may not be copied without permission.
9. WhatsApp Communication
By using WhatsApp Business to contact us, you agree to receive replies and messages related to your orders and inquiries through this channel.
10. Limitation of Liability
The store is not liable for indirect damages resulting from use of the website, within the limits permitted by Egyptian law.
11. Governing Law
These terms are governed by Egyptian law, and any dispute shall be referred to the competent Egyptian courts.
12. Changes to Terms
The store reserves the right to modify these terms at any time. Continued use of the website constitutes acceptance of the changes.